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Delivery & Returns

As we offer a bespoke service your made to measure order will take approx. 14 working days to complete (please see below) Once your order is complete the following delivery times will be applied:

For standard deliveries please allow 3-5 working days within the UK.

If £100 or over is spent delivery will be FREE within 3 working days.

If under £100 is spent delivery will be £9.95 within 3 working days.

If over £100 is spent Next day delivery will be £15.00

Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the manufacturers and couriers dealing with a backlog of orders out of our control.

Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. We recommend that you do not book a decorator or curtain-maker before you have received your order.

If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock.

We will get in touch as soon as possible if we are advised by the manufacturer that there will be a delay in producing and dispatching your order, you will then have the opportunity to cancel your order for a full refund.

 

Delivery 

Please check all packaging for damage upon delivery. Damaged Parcels MUST be signed for as damaged.

If you are not in when the Courier attempts delivery they will leave you a calling card with your consignment number on and a contact number. The Courier will wait for your contact before querying the delivery address with us/returning the parcel. At this point we will try to contact you, but if we cannot contact you and the parcel is returned to us we will need to pass on the additional charge for redelivery to you.

Please contact us as soon as possible at sales@valehomedecor.co.uk if you have any queries with the goods you've received. Prior arrangement with us is required before a return can be accepted.

Please note: No returns can be accepted once the goods have been cut, treated or altered in any way. We are unable to accept return of non-faulty bespoke orders (Made to Measure products, etc) or partial orders (fabric, wallpapers, etc).

We highly recommend that all goods are checked immediately upon receipt. In the unlikely event that you receive goods which are faulty/damaged, please contact us ASAP and we can contact the manufacturers on your behalf for a swift resolution.

If you are arranging for a fabric to be treated in any way, e.g fire retardancy etc (not by us) you must ensure it is thoroughly checked prior to treatment.

Cancellation of any order MUST be made in writing via Email as soon as possible. Orders are usually processed within 24 hours of confirmation unless specifically agreed otherwise.

For the return of non-faulty orders you must contact us within 10 working days of receipt. The complete order must be well packaged and returned in perfect re-saleable condition.  A refund of the original cost (excluding carriage) will be given upon receipt. The cost of returning the parcel / goods is payable by the customer. 

We ask that you please include your name, address and order reference within the parcel for ease of reference once we receive the return. Refunds will be made into the original payment method and can take up to 48 hours to be processed.

 

Made to Measure

Made to Measure orders are exempt from the standard Consumer Contracts Regulations, and cannot be cancelled once you have received confirmation of your order.

All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given.

In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.