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Quality Guarantee

Quality Assurance

At Vale Home Décor we always strive to provide and produce the very best products and service to our customers.

 

On site Workroom

We create all our made to measure products in our own on site workroom with experienced sewing machinists to ensure we have a high level of control over the quality of our bespoke made to measure products.

 

Measurements

We aim to make your experience with Vale Home Décor as easy as possible; therefore we like to offer as much advice as we can to ensure you are happy with your purchase. In addition to the Measuring Guides we have on our website, if you give us a call on 01527 531200 we are always more than happy to talk you through the process.  

The final onus is upon you as the consumer to provide us with the correct sizes.

 

Goods received

In the unlikely event that a made to measure item received differs in size to the one ordered, we aim to correct this ASAP.  We will arrange to collect, rectify or replace the incorrect item as soon as possible.  We would make this a priority within the workroom.

If after using our online measuring guides, and any additional help / advice, you inadvertently place your order using incorrect sizes, any work to rectify your goods will be chargeable.  We would always aim to keep this cost to a minimum.