Please note: No returns can be accepted once the goods have been cut, treated or altered in any way. We are unable to accept return of non-faulty bespoke orders (Made to Measure products, etc) or partial orders (fabric, wallpapers, etc).
We highly recommend that all goods are checked immediately upon receipt. In the unlikely event that you receive goods which are faulty/damaged, please contact us ASAP and we can contact the manufacturers on your behalf for a swift resolution.
If you are arranging for a fabric to be treated in any way, e.g fire retardancy etc (not by us) you must ensure it is thoroughly checked prior to treatment.
Cancellation of any order MUST be made in writing via Email as soon as possible. Orders are usually processed within 24 hours of confirmation unless specifically agreed otherwise.
For the return of non-faulty orders you must contact us within 10 working days of receipt. The complete order must be well packaged and returned in perfect re-saleable condition. A refund of the original cost (excluding carriage) will be given upon receipt. The cost of returning the parcel / goods is payable by the customer.
We ask that you please include your name, address and order reference within the parcel for ease of reference once we receive the return. Refunds will be made into the original payment method and can take up to 48 hours to be processed.
Made to Measure products are exempt from the standard Consumer Contracts Regulations, and cannot be cancelled once you have received confirmation of your order.
All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given.
In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.