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Terms & Conditions

Terms & Conditions

This website www.valehomedecor.co.uk is brought to you by Vale Home Décor trading name of Vale Fabric Ltd. In terms of the ‘consumer’ we are talking about an individual purchasing products for purposes, which are, or mainly outside that person’s trade, business, craft or profession. When visiting this website and purchasing products you are agreeing to the Terms and Conditions.

Please ensure you have carefully read our Terms of Service carefully along with our Privacy Policy to ensure you are happy with them before browsing or purchasing from our site. These terms and conditions do not apply when you buy goods in-store from our retail premises. They are separate terms.

Terms of use

We ask that the consumer use our site responsibly, providing all information correctly and honestly. We will not be held responsible for any false or incorrect information provided.

The consumer must not transmit any worms or viruses or any code of a destructive nature.

At our request if the consumer sends certain submissions or without request the consumer sends feedback, testimonials or other materials either online, via email, post or via social media. The consumer will agree that we may at any time, edit, copy, publish, distribute, and translate any comments that the consumer forwards to us. We may or have no obligation to, monitor, edit or remove content that we believe in our sole discretion to be unlawful, offensive or violates our Terms and Conditions.

Placing an Order

Many of our products are ordered in via the manufacturer and therefore, please note, all items are subject to availability. Once the consumers order has been placed we will contact them to confirm availability and order confirmation. If there is a problem in processing the order we will contact the consumer. The consumer will have an opportunity to cancel the order. The consumer may phone us prior to ordering and we shall be happy to check stock.

We would always recommend the consumer order a sample of the fabric to ensure it is correct. It is the consumer’s responsibility to ensure the fabric is suitable for their needs. We do not accept any liability for products that deteriorate due to make up, atmospheric conditions, additional treatments, shrinkage, cleaning, installation or incorrect measurements. We are unable to accept liability for changes once the curtains are hung. The cost of any alterations is the consumer’s responsibility.

Our minimum order is 1mtr of fabric.

Fabrics ordered for Upholstery needs to be treated for fire retardancy to meet the Furniture and Furnishings Fire Safety. Please call us for further information.

Made to measure products are exempt from the Distance Selling Regulations and can only be returned if faulty or not made to the specifications given by the consumer at time of purchase.

If a made to measure product is faulty, we will (at our discretion) either resolve the error or refund the order.

Cancellation

To cancel any order we MUST receive the request in writing via email or post (please obtain proof of posting) within 3 days of the order being placed.

To return non-faulty goods the consumer must contact us within 7 working days of receipt. Products must be well packaged and returned in a saleable condition. Refund of the original cost charge will be given to the consumer, however the cost of returning the parcel/goods is payable by the consumer. If the consumer realises they have ordered incorrectly, they should contact us immediately.

Copyright

All rights, including copyright on this website www.valehomedecor.co.uk are owned and controlled for our purposes. It is forbidden to copy, use, broadcast or download images/ content for any purpose without express written permission from Vale Fabrics Ltd.

Product info & Pricing

We aim to provide up to date information about products and prices, however on occasion errors can occur due to typographical errors or incorrect information being received from our suppliers. We will not be held responsible for any of these errors on our website.

If a pricing error occurs, we will reserve the right to cancel the order up to point of delivery. Receipt of payment and order confirmation are not a legally binding contract.

Weights and dimensions quoted on the website are estimated.

We make every effort to ensure that the photographs on the website are a correct representation of the products; however there may be variations between colours on screen due to circumstances beyond our control.

VAT: We are a UK retailer and purchases through our site are subject to VAT at UK rates currently 20%. All prices include this on the website.

Our Rights & Liability

We are unable to accept responsibility for late delivery of the product to the consumer, we would recommend the consumer has received and checked the product before booking any further services such as, curtain maker, decorator etc. We are unable to accept any liability for delays, cancellation charges.

All sizes stated (including curtains) are approximate within a tolerance of 1.5”/4cm. As stated previously up to 5% shrinkage can occur due to atmospheric conditions or dry cleaning. Fabrics and silks are a natural produce, and may contain slubs and weave irregularities. These should not be viewed as faults as they are a natural characteristic of the cloth.

Natural silk is not colourfast and should be protected from the sunlight with a good quality lining and interlining, potentially with an additional use of a blind. We highly recommend it be not used in an area exposed to direct or reflective sunlight, artificial light or rooms that are south facing.

Faults found in fabric once the fabric has been cut, made up or treated (not by ourselves) in anyway. It is the consumers responsibility to thoroughly check the fabric prior to cutting for faults, length, pattern repeat, colour and design even if the fabric is sent to the consumers curtain maker.

Vale Home Décor

Vale Fabrics Ltd

18,New Meadow Road

Redditch Trade Centre

Lakeside

Redditch

Worcs

B98 8YW

Company reg: 5765871

VAT No: 776 932 381